We are officially a Marine Industry Certified Dealer! Marine Industry Dealer Certification is a industry standards program developed in a cooperative effort by boat manufacturers, dealers, and engine builders, as part of an industry-wide effort to develop programs focused on delivering an excellent boating experience. The program provides dealers with a set of criteria designed to create continuous improvement across all departments and, in turn, develop processes for meeting and exceeding customer expectations. The criteria and business best practices address the quality of dealer sales, service, parts, follow-up, facilities, as well as employee and customer satisfaction. Criteria compliance must be verified by an independent program consultant, and dealers are reevaluated every year to ensure they continue to meet the Certification requirements.
Certification also includes a commitment to adhere to a “Consumer Bill of Rights.” This document, posted in our dealership, lets Hilltop Marine customers know what to expect and outlines how they will be treated. It is Hilltop Marine’s commitment to our valued customers.
By achieving Certification, Hilltop Marine has demonstrated that we are dedicated to providing our customers with a consistent and positive experience every time they visit our dealership. Customers will know when they see the Marine Industry Certified Dealership logo in our window that we care about their boating experience from purchase to service and beyond.
In order to obtain Marine Industry Certification, Hilltop Marine employees had to demonstrate that we met the Certification criteria and best practice standards in the following areas:
Customer Satisfaction Measurement
Posting of the “Consumer Bill of Rights”
Employee Satisfaction and Development
Technical Training
Maintaining a facility that is competitive for the marketplace
Maintaining and improving consistent processes in all departments, including, Sales, Service, Parts and Customer Service following the sale.
With its roots in the international quality movement, the Marine Industry Certified Dealership program applies these qualities and continuous improvement principles to retailing in the recreational boating industry. Boaters can expect to have the best experience at a Marine Industry Certified Dealership.
Hot from Boat Test.
Formula prides itself on building one of the most versatile and fun-loving runabouts in the industry with top-of-the-line features and options to make your day on the water focused on enjoyment. A comfortable cockpit and outstanding ski potential are just part of what you can expect when you get behind the wheel. The all new 240 BR gives you the opportunity to get into the Formula lifestyle faster than before.
Sunsation Performance boats grants wishes for children and raises $15,000 for the Make-A-Wish foundation at their 2008 Rally. Click the picture to read more directly from Sunsation.
According to BoatTest.com not many builders can say they have had the same designer for 36 years, but John Adams has that distinction with Formula Boats – and he is still a young man! His 36 years of experience is a valuable asset to both Formula and consumers because it means his mistakes are well behind him. The following videos were made by Formula so that John could tell the story of his Super Sport day boats. Just click his picture to see more.